Welcome to HelperCard Support
We're here to help you get the most out of HelperCard! Whether you're scanning business cards, managing health insurance cards, or creating Apple Wallet passes, our support team is ready to assist you.
Contact Support
Need immediate help? Contact our support team through any of these channels:
Frequently Asked Questions
To scan a card:
- Open HelperCard and tap the "+" button
- Allow camera access when prompted
- Position the card within the camera frame
- Hold steady until the app detects the card
- Review and edit the scanned information
- Tap "Save" to store the card
To create an Apple Wallet pass:
- Open a saved card in HelperCard
- Tap the "Add to Wallet" button
- Review the pass information
- Tap "Add" to add it to your Apple Wallet
- The pass will appear in your Wallet app
Free Version:
- Up to 10 cards
- Basic card scanning
- Local storage only
- Standard support
Premium Version ($0.99/month):
- Unlimited cards
- Cloud synchronization
- Advanced scanning features
- Priority support
- Export functionality
To cancel your subscription:
- Open Settings on your iPhone
- Tap your name at the top
- Tap "Subscriptions"
- Find HelperCard and tap it
- Tap "Cancel Subscription"
Your subscription will remain active until the end of the current billing period.
Yes! We take your privacy seriously:
- Your data is stored locally on your device by default
- Cloud sync is optional and uses end-to-end encryption
- We never sell your personal information
- Health information is handled with HIPAA-compliant safeguards
- You can delete your data at any time
Yes! HelperCard is perfect for healthcare professionals and patients:
- Specialized scanning for health insurance cards
- HIPAA-compliant data handling
- Quick access to member IDs and policy numbers
- Secure storage of sensitive health information
- Apple Wallet integration for easy access
🔧 Troubleshooting
Camera Not Working
- Check that HelperCard has camera permission in Settings > Privacy & Security > Camera
- Restart the app and try again
- Make sure you're in a well-lit area
- Clean your camera lens
Cards Not Scanning Properly
- Ensure the card is flat and not bent
- Hold your device steady
- Make sure the entire card is visible in the frame
- Try different lighting conditions
- Clean the card surface if it's dirty
Apple Wallet Pass Not Working
- Make sure you're signed into iCloud
- Check that Wallet is enabled in Settings
- Try removing and re-adding the pass
- Restart your iPhone
Cloud Sync Issues
- Check your internet connection
- Make sure you're signed into your account
- Try disabling and re-enabling cloud sync
- Restart the app
💡 Tips for Best Results
- Good Lighting: Natural light works best for scanning
- Steady Hands: Hold your device steady while scanning
- Clean Cards: Wipe cards clean before scanning
- Flat Surface: Place cards on a flat, contrasting surface
- Review Data: Always check scanned information for accuracy
- Backup Important Cards: Use cloud sync for critical information
Still Need Help?
If you can't find the answer you're looking for, our support team is here to help!
When contacting support, please include your device model, iOS version, and a description of the issue you're experiencing.